Getting Started

Jira Cloud plans

Plans in Jira Cloud let you choose the right features and functionality for your stage of business. From teams of three where you share everything, up to large enterprises with thousands of staff where visibility and control are paramount, there’s a plan to suit your needs.

What do I get with each plan?

Jira Core & Jira Software

FreeStandardPremium (Jira Software only)
User limitUp to 10 usersUp to 5,000 usersUp to 5,000 users
Storage2 GB250 GBUnlimited
SupportCommunity support9–5 Standard Support24/7 Premium Support
Scrum (Jira Software) and Kanban boardsvvv
Agile reporting (Jira Software)vvv
Customizable workflowsvvv
Roadmaps (Jira Software next-gen projects)vvv
Project permissionsvv
Anonymous access to projectsvv
Issue permissionsvv
Audit logsvv
99.9% uptime SLAv

Jira Service Desk

User limitUp to 3 agentsUp to 5,000 agentsUp to 5,000 agents
Customer limitUnlimitedUnlimitedUnlimited
Storage2 GB250 GBUnlimited
SupportCommunity support9–5 Standard Support24/7 Premium Support
Multi-channel supportvvv
Customizable workflows and SLA’svvv
Custom reportsvvv
Issue-level security settingsvv
Audit logsvv
99.9% uptime SLAv


The Free plan is for small teams of fewer than 10 people who are just getting started with Jira.

On the Free plan you get:

  • Up to 10 users (or 3 agents for Jira Service Desk)
  • 2 GB of file storage
  • Atlassian Community support

Limitations in Free

There are some limitations to the following features when you use Free plans for Jira Cloud products:

  • Permissions, roles, and issue-level security
  • Audit logs
  • Email notifications
  • Apps that extend Jira Cloud

Read more about limitations in Free plans.


As your team grows, and you need tighter access control, more file storage, and better support, you can move to Standard or Premium.

On the Standard plan, you move up to:

  • Up to 5,000 users (and 5,000 agents in Jira Service Desk).
  • 250 GB of file storage.
  • Advanced permissions, roles, and permission sharing between classic projects.
  • Audit logs for keeping track of important changes.
  • Standard Support (available 9am–5pm Monday to Friday for your time zone).


The Premium plan is available for Jira Software and Jira Service Desk. This plan gets you the best of everything, including Premium dedicated customer support.

On the Premium plan for both Jira Software and Jira Service Desk, you get:

  • Unlimited file storage
  • Premium dedicated Atlassian 24/7 support
  • 99.9% uptime service level agreement (SLA)

Inherited Jira Core plans

Jira Software and Service Desk are built on top of Jira Core. If you have a license for either Jira Software or Service Desk, you also get Jira Core with project templates made specifically for business teams. The Jira Core plan you inherit depends on what plans you have for your other Jira Cloud products.

If all of your other Jira Cloud products are on the Free plan, you’ll get the features of Jira Core Free. If you have any Jira Cloud product on Standard or Premium, you’ll get the features of Jira Core Standard (there’s no Jira Core Premium plan).

If you don’t specifically activate a license for Jira Core, you can use the features associated with your plan level but you don’t get a separate user allowance for Jira Core. To add more users for Jira Core, activate a plan for Jira Core.

Change your plan

If you’re using Jira Cloud already, you can try another plan at no extra cost for the remainder of your current and next billing cycles, and cancel any time during the trial if you don’t want to proceed. During a trial, you can use all the features available on the new plan, but SLA compensation included on the Premium plan doesn’t commence until the end of your trial. Once the trial finishes, you’ll be placed onto the new plan and charged the new amount at the end of your billing cycle.

Not sure which plan you’re on? Choose Settings >  Billing >  Manage subscriptions to find out. The plan for each product is shown next to the product name. 

If you change to a lower plan level, you can keep using the features available in your current plan until the end of your billing period.

You need to be an Atlassian Cloud site admin to change a plan for your site.

  1. Choose Settings >  Billing >  Manage subscriptions
  2. Choose Change next to your plan name

You’re ready to try out your new plan!

To successfully change to the Free plan for a Jira Cloud product, you need to have 10 users or fewer (Jira Software or Core) or 3 agents or fewer (Jira Service Desk). If you’re over that limit when you try to change your plan, the change will fail and you’ll remain on your current plan.