| Jira Service Desk | Zendesk | Fresh service |
| Pricing | ||
| FREE TRIAL – 7-day trial period for the Cloud – 30-day trial period for the Server SMALL TEAMS (Cloud) – $10/month for 3 agents – Annual subscriptions may offer a discount that equates to up to 2 months free on an annual basis GROWING TEAMS (Cloud) – $20/agent/month (for 4-15 agents) – More agents will get more reduce cost – Annual subscriptions may offer a discount that equates to up to 2 months free on an annual basis SERVER (one time payment) – Starts at $10 one-time payment (3 agents) DATA CENTER – Starts at $12,000/year (50 agents) – The Server option caters up to more than 250 agents while the -Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website. | FREE TRIAL – 29 days for the Cloud ZENDESK SUPPORT – $5 to $199/agent per month ZENDESK CHAT LITE – Free to $59/agent per month ZENDESK GUIDE – Free to $29/agent per month – On Free version – only support Search, preview, and insert articles link into reply ZENDESK GUIDE ANSWER BOT – $50 per month | FREE TRIAL – 21 days for the Cloud BLOSSOM – $15/agent/month billed yearly – $25/agent/month billed monthly GARDEN – $45/agent/month billed yearly – $55/agent/month billed monthly ESTATE – $65/agent/month billed yearly – $75/agent/month billed monthly FOREST (have Data center) – $75/agent/month billed yearly – $89/agent/month billed monthly The pricing for additional assets: < 250 assets: $40 per month < 500 assets: $70 per month < 750 assets: $100 per month < 1000 assets: $130 per month < 2500 assets: $250 per month 20,000+ assets: $1,500 per month |
| Pricing Model | ||
| Free trial Monthly payment One-time payment Annual Subscription | Free trial Monthly payment Annual Subscription | Free trial Monthly payment Annual Subscription |
| List of Features | ||
 Server available Customer portal Portal customization Announcements Self-service Knowledge base (Confluence Integration) JIRA Software integration Over 800 out-of-the-box integrations with 3rd party apps Multi-channel support: email and web. Service Catalog Group rules and macros Time Tracking Satisfaction Surveys Multi locale (timezone and languages) Flexible ticket management with automated workflow Automatic ticket assignment Repetitive task automation Flexible ticket management with automated workflow Real-time updates, information, and collaboration ITIL-readed templates Performance Metrics API SLAs (Service Level Agreements) Multiple SLA Policies CSAT reporting Real time report Incident Management Problem Management Change Management Release Management Export ticket views to CSV Custom Mailbox Single sign-on (SSO) CMDB | Server available Customer portal Portal customization Flexible ticket management with automated workflow Self-service Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party app Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Multi-brand support with linked accounts Open API enabling seamless integration into your business Group rules and macro Multi-brand support with linked accounts Screencasting Unlimited, free “light agents” (Enterprise plan only) Public and private forums Full CSS rebranding Multi locale (timezone and languages) Export ticket views to CSV SSO with Twitter, Facebook, Google and SAML | Customer portal Portal customization Intelligent Automation Tools Self-service CMDB SLA Management Scheduler Agent Collision Service Catalog Contract Management Asset Reporting Basic Reporting Advanced Reporting Enterprise Reporting Widgets MSP Plugin Unlimited Mailboxes Custom Mailbox Domain Mapping IP Whitelisting Time Tracking Satisfaction Surveys Multiple Portal Languages Multiple SLA Policies Multiple Business Hours Customizable Agent Roles Priority Matrix Round Robin 1 Free Custom SSL Integrated Game Mechanics |
| Languages Supported | ||
| English | English Turkish Dutch Polish Swedish | English |
| Prominent Clients | ||
| The Daily Telegraph, Twitter, NASA | Vodafone, GILT, Shopify, Groupon, Gov. UK | American National Bank, Battery Giant, Rubik |
| We have 874 products that integrate with Jira Service Desk. Link: https://marketplace.atlassian.com/addons/app/jira-service-desk | Zendesk integrates with the several business systems and applications. It has almost 700 integrations and apps. | Fresh service integrates |
| Available Devices | ||
| Windows Linux Android IPhone/IPad Mac Web-Based | Windows Linux Android IPhone/IPad Mac Web-Based | Windows Linux Android IPhone/IPad Mac Web-Based |
| Company Size | ||
| Small Business Medium Business Large Enterprises | Small Business Medium Business Large Enterprises | Small Business Medium Business Large Enterprises |
| Available Support | ||
| Email Phone Live Support Training Tickets Solution partner in Vietnam – Công ty Candylio | Email Phone Live Support Training Tickets | Email Phone Live Support Training Tickets Only reseller in Vietnam |
