Freshworks Products
Delight your customers, from wherever you are
Refreshing business software that your teams will love
Customer Support Software
Empower your support team to work together and resolve customer issues faster.
Customer Messaging Software
Engage with website visitors and product users for sales and customer success.
Sales CRM Software
Keep your sales team in the know about prospects and close deals faster.
ITSM Software
Streamline your IT service and manage internal requests from your employees.
Call Center Software
Reimagine your cloud-based phone system for businesses of all sizes across 90+ countries.
Human Resources Software
Recruit and onboard top talent. Manage all employee data and time off in one place.
Choose the tools for your business
We will help you choose the right tool, and if you need them all, we’ll suggest how to connect them with each other easily.
Freshdesk
A system for handling requests from clients from various communication channels (social media, web forms, customer portals with a knowledge base). It allows you to provide support for an unlimited number of products. You can receive emails from several mailboxes in one place, specify the time for response and set the system reminder to send it, as well as use the automatic conversion of customer requests into tasks for selected people or teams.
Freshchat
A comprehensive platform for contacting clients on websites and on social networking sites. You can automate the service using bots, response templates, and knowledge base articles. It's also possible to set up proactive messages for site visitors (e.g., revisit or promotion).
Freshcaller
A call center in the cloud that you run using a web browser. You can configure custom working hours and automated operations for each number you have. You can also record your own announcements and menus (IVR) that will direct callers to specific queues and agent groups.
Freshservice
An efficient user service center for IT departments and companies, compliant with ITIL. It allows you to manage incidents, problems, changes, implementations, resources, and projects. You can use the automatic network scan to identify active equipment. You can also create customer portals with a knowledge base and service catalogs, which will improve the handling of requests.
Freshrelease
An agile project management system where you can plan a backlog, assign tasks and track their progress, as well as test and deliver the next stages of projects. Integrated with popular developer tools (Gitlab, Github).
Freshstatus
A system for creating and managing status pages. Ready pages can be easily personalized by adding your logo or links to profiles on social platforms.
Freshping
A tool for monitoring websites that immediately notifies about failures through various communication channels (email, Slack, Twilio). Freshping supports many types of monitoring: url http (s), icmp ping, udp, tcp, and dns. It also provides access to a detailed incident history that allows you to analyze downtime and weekly site health summaries.
Freshsales
A comprehensive CRM for dynamic sales departments that allows tracking user behavior, identifying potential customers, mass mailing, and tracking task progress. You can receive real-time notifications about message openings and clicks, analyze recipient behavior, send personalized emails based on their actions, and automate repetitive actions.
Integration with Freshchat and Freshcaller is possible.
Freshmarketer
A comprehensive marketing automation platform. It includes a graphic editor of customer paths on the website and in email campaigns, a simple visual editor for optimizing websites, dynamic heatmaps for analyzing user behavior on the website, and an intuitive editor for creating email templates.
Freshsuccess
Customer success management software. It allows checking the involvement of customers in order to prevent them from leaving and strengthen mutual relations.
Our services
Choosing the best solution
We will help you choose the tool that matches your company’s specific requirements best and brings the most benefits.
Purchase and implementation
We will explain the licensing rules to you, guide you through the purchase of the tool, implement the selected system in your company, and help you with data migration from existing systems.
Adjusting the tool to your need
We will adapt the functions of Freshworks systems to the specific needs of your team so that you can make the most of them.
