Overview

Around the world, people turn to The Wall Street Journal, MarketWatch.com, Barron’s, and other Dow Jones print and digital publications for vital business and financial information.

INDUSTRY:
Media & Entertainment
LOCATION:
New York, NY
PRODUCTS:
Confluence

Challenge

Inside the enterprise, Dow Jones employees needed a way to share information and collaborate across distributed business and technical organizations. Dow Jones had used wikis in the past, but lack of solid WYSIWYG editors put a damper on widespread adoption – non-technical users were having a hard time with the product.

Solution

At Dow Jones, engineers use Confluence to document their work and their systems, technical leads leverage it to evangelize best practices, and project managers use the tool to document product requirements and communicate scope, status, issues, risks, and more. With Confluence, the company found a content collaboration solution that all kinds of users could use to document, communicate, and share their systems, processes, projects, and ideas.

“It’s funny. One of the first things people say when I talk about the wiki is, ‘We can’t have something out there that just anybody can edit. Just think of what might happen.'” says Jamie Thingelstad, CTO, Dow Jones Online. “Yeah, just think – people might actually collaborate!”

Benefits

While Confluence was originally intended for use by Dow Jones technical teams to document their systems, it’s now being used to communicate and collaborate across groups and divisions – growth has been organic. The benefits are clear. Confluence provides a central location for all the company’s diverse information needs, better communication, and real collaboration across groups. Says Thingelstad, “How do you measure the true value of people sharing ideas?”

“Another great thing is that, unlike email, Confluence creates permanent records that are easy to follow. When you’re in a distributed work environment that becomes a big issue.”