Overview

“After deploying Jira Software tool to the system, now FE Credit can handle workflows more quickly and efficiently than with the previous tool. Sensitive company information has been completely protected with Jira Software’s decentralization and high security features. In addition, the real-time update feature has reduced dozens of reporting hours for CEO’s high-level Human Resources department.” – Senior Specialist – BOD’s office at FE CREDIT – Chu Anh Minh

Client:
FE Credit
Industry:
Banking & Finance
Company Size:
10,000 - 20,000

ENABLING TEAMWORK AT MASSIVE SCALE

Since its beginnings as a finance department belonging to Vietnam Prosperity Bank (VP Bank), FE Credit has successfully transformed to become an independent company with its own brand in February 2015. With over 17,500 current employees, FE Credit has been serving more than 10 million customers and cooperating with more than 9,000 other partners. The growing capacity of FE Credit makes them very competitive and one of the biggest and most reputable brands in the financial sector in Vietnam today.

FROM LACK OF VISIBILITY TO SERVICE DESK

The financial market is booming and developing with today’s market trends. Therefore, FE Credit desires to change the daily workflow management system to quickly catch up with market development, so it has applied the Redmine software tool. However, FE Credit was looking to solve complex challenges, and their current workflow management tool Redmine could not address them.

  • Customize the workflow system to meet the company’s constantly changing needs;
  • Guarantee the security of sensitive information;
  • Reduce the time to create reports; automate report building instead of the current manual process.

PURSUING TRANSPARENCY AND SPEED

Candylio’s team of experts, sought to understand, analyze, and work continuously to quickly bring the best results for FE Credit. First, Candylio migrated all the company’s data from Redmine to Jira Software while completely ensuring data security. Candylio also installed a real-time reporting feature for the CEO’s high-level HR department. Also, FE Credit can now customize their workflows using Jira Software’s powerful workflow engine for employee processes based on functions such as information security and job assignments.

LOOKING AHEAD: INCREASING EFFICIENCIES, REDUCING SILOS

After deploying Jira Software tool to the system, now FE Credit can handle workflows more quickly and efficiently than with the previous tool. Sensitive company information has been completely protected with Jira Software’s decentralization and high security features. In addition, the real-time update feature has reduced dozens of reporting hours for CEO’s high-level Human Resources department.