Overview

Saigon Thuong Tin Commercial Joint Stock Bank (a.k.a Sacombank) is one of the first commercial banks established in Ho Chi Minh City in 1991. Starting with a charter capital of only VND 3 billion, operating mainly in suburban districts with monotonous business scope, Sacombank had since then implemented many right decisions, creating the foundation for development in the later stages. After more than 14 years of operation, Sacombank is one of the joint stock commercial banks with the largest chartered capital in Vietnam, increasing from VND 190 billion in 2001 to nearly VND 1900 billion in March 2006. The bank operates in over 100 transaction branches spreading from the North to the South, with the staff roll of 2,659 people and 6,700 agencies belonged to 200 banks in 80 countries around the world.

“Before, to submit and get approval for a form took the whole day. Now, it only takes 1-2 minutes. Another benefit of rolling out the online approval process is cost and storage saving.” – Nguyen Thanh Hai, Research and Solution Advisory Department.

Client:
Sacombank
Industry:
Banking and Finance
Product:
Jira Software

CHALLENGE

Workflow at Sacombank usually starts from word processing: documents need to be moved from one place to another to be read, modified, commented, reviewed and approved.

For example, when a set of applications about International Payment is required to be advised, it passes through a series of steps:

Firstly, at the branch or transaction office which needs professional advice on International Payment, the staff there must fill out all the required information and get the manager to approve the request before submitting to the International Payment Center over at the Head Office. The request will then be assigned and updated with advisory opinions from all relevant units before finally approved by International Payment Center mamager and sent back to the request unit. The whole process for just a single request takes a long time to transfer from one processing unit to another for approval, waiting for the emails from the Head Office units. To solve that, Sacombank needs to find a solution to handle the workflow faster but with a reasonable cost and can be deployed and operated easily. JIRA is one such software.

“Statistics show that nearly 350,000 requests (IT requests, inquiry sheets, online reports …) were created and processed on JIRA system. For example, the Individual Customer Interest forms have only been in active from April 2016 until now but over 78,000 forms have been processed. Only in September 2016 there have been nearly 20,000 request submissions. “

SOLUTION

Since August 2014, Sacombank has purchased licenses and implemented JIRA application to develop workflow applications (also known in the bank as online process) across the whole bank.

After more than 2 years of using, it can be seen that JIRA has brought tremendous benefits. Previously, many processes at the units had to go through paperwork or emails that took a lot of time and effort and were very difficult in controlling, handling tasks, providing statistics and reports. Now, many processes are completed within the application. Staff at the units can easily control, update, handle the work while managers can easily monitor, assign tasks, approve and obtain reports and statistics conveniently. They can quickly get a hold of each situation at the unit and plan accordingly.

JIRA supports incident management, task management, change requests or anything that works within the form of a workflow. Powerful and user-friendly interface makes it easy to use for both technical and business users. JIRA also provides the ability to track attachments, changes, components and versions; full-text search and powerful filtering (customizable, archiving); customizable graphical and analytical tables and real-time statistics. It can easily be expanded and integrated with other systems (such as email, RSS, Excel, XML…)

BENEFITS

Statistics show that nearly 350,000 requests (IT requests, inquiry sheets, online reports …) were created and processed on JIRA system. For example, the Individual Customer Interest forms have only been in active from April 2016 until now but over 78,000 forms have been processed. Only in September 2016 there have been nearly 20,000 request submissions. Before, to submit and get approval for a form took the whole day. Now, it only takes 1-2 minutes. Another benefit of rolling out the online approval process is cost and storage saving.

For applications on JIRA system, the time to deploy and put into use is as short as it can possibly be. JIRA provides an built-in toolkit, with process design tools, screen designs, input fields customization, etc. to help administrators and programmers at the Application Development department set up Fast Workflow applications quickly. Business units can also participate in discussions alongside the development process and user acceptance testing to optimize the process to be more suitable with the real nature of works.