Pricing and plans

Enterprise Grade Atlassian & Open Source Support.

You can adopt best practice from the get-go to really get the most out of your investment.

The Proof of Concept (POC)

The pragmatic approach to launching your Atlassian project
Contact Us /whole package
Saving 30% compare to A la Carte
  • Benefits:
  • Validate your strategy and reassure your management with minimal investment and maximum ROI
  • Distinguish or clarify requirements not identified during your preliminary analysis
  • Get an objective framework for your discussions with all project stakeholders
  • Deliverables & timeline:
  • Contextual interviews
  • Technical and functional analysis
  • Providing one instance of Jira or Confluence for user acceptance testing
  • Demo to stakeholders
  • Knowledge transfer to your teams

Quickstart

Designed for businesses with basic IT requirements
$7,520 /whole package
Saving 30% compare to A la Carte
  • Benefits:
  • An affordable approach to deploying Atlassian tools, with a quick time to value
  • Get trained to become self-sufficient

  • Start on day one with best practices regarding configuration and administration

  • Gain visibility on your projects and team autonomy

  • Deliverables & timeline:
  • Contextual interviews - 3 days
  • Setup and configure the environment - 2 days
  • Initial Training - 2 days
  • Customizations - 2 days

Standard

Designed for businesses with basic IT requirements
Free/month
Bundled with software maintenance
  • Self-help Resources
  • Community Support

Silver

Designed for businesses looking to eliminate costly break/fix IT services
$1200 /month
16 hours
  • 9 x 5 phone support
  • Mission critical coverage
  • Incident Support - Identifying and troubleshooting problems in the system
  • Root cause analysis
  • Assistance with issues during installation
  • Assistance with issues during upgrades
  • Identifying and creating needed bug reports
  • Guidance around implementation and configuration
  • Integration support with other Atlassian products

Gold

A fully comprehensive plan for any business size or needs.
$2300 /month
32 hours
  • 24 x 7 phone support
  • Account-wide coverage
  • Incident Support - Identifying and troubleshooting problems in the system
  • Root cause analysis
  • Assistance with issues during installation
  • Assistance with issues during upgrades
  • Identifying and creating needed bug reports
  • Guidance around implementation and configuration
  • Integration support with other Atlassian products
  • System & Performance tuning
  • Deployment & Capacity Planning
  • Installation & Upgrade Services

Premier Support

Atlassian's Premier Support Team is your dedicated resource for global support and priority escalation, on hand to ensure downtime is reduced and you stay productive.
$39,500 /year
per 3 named contacts
  • Features:
  • 24/7 support for all the Atlassian tools
  • Unlimited support tickets
  • Three named contacts
  • Enhanced SLAs
  • 30-minute response time to all business-critical tickets
  • Two hour response for non-critical questions
  • Benefits:
  • Unlimited support means round-the-clock assurance
  • Support designed for enterprise organisations
  • Dedicated support team
  • Priority escalation of tickets

Technical Account Management

The Atlassian Technical Account Manager Service includes up to one business day of service per week from an Atlassian TAM
$73,500 /year
  • Benefits:
  • Engage an Atlassian guide
  • Plan your journey
  • Align your teams
  • Execute for scale
  • Measure and optimize
  • Access what's next
FAQ

Frequently asked questions about prices

I'm running an EOL version of an Atlassian product. Will I receive support for it?

Only if you are going to perform an upgrade. Once an Atlassian product reaches its EOL (End of Life), the support team will no longer provide assistance on questions, requests or problems until the product is upgraded to a supported version. We can however help you with the process of upgrading to a supported version.

My license has expired/I don't have license. Will I receive support?

No. The support engineers will always need a SEN number to provide assistance on the case (even if the license is an Evaluation). If your license has expired, please open a renewal request with the Sales Team. Once the renewal procedure is confirmed, you will already be eligible for support.

I need support during the weekend. Will I receive it?

The weekend support is reserved only for Premier customers. We know that the weekend is commonly the best time to perform migrations or maintenance but you will only get assistance from Atlassian support if you have an Premier license (independently of the priority of the case). If you are going to need assistance during the weekend, please contact the Sales Team and upgrade your license right away!

I'm demanding a call from the support. Will I receive it?

Inbound phone assistance is reserved for Premier/Priority customers. You can surely request an outbound phone call for further assistance, but please be sure that you have already provided everything which was request by the support team (i.e logs, screenshots, descriptions, etc.). From our experience, this makes our investigation process faster and there is also the possibility of resolving the problem through the ticket before the call.

Why Premier Support?

You have complex requirements

Enterprise Partners specialize in the entire Atlassian portfolio and provide solutions for complex enterprise needs. They work closely with your teams to provide complete ALM, source control management, and much more.

You require environment integrations and customizations

Enterprise Partners work with some of Atlassian’s largest customers to conduct hands-on system integrations, deployments, and upgrades. They’ll also work with your team to customize Atlassian software to your specific needs.

You require a cross-disciplined superhero

Enterprise Partners help deliver an incredible experience with all of the Atlassian products by providing dedicated services and solutions for complex enterprise needs.

You want onsite help

We have Enterprise Partners all over the world, whether you need help translating documentation, providing onsite demos or training, or purchasing in your local currency.

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.