overview

Transforms how IT teams work together to deliver more.

Despite this need for adaptability, many enterprises remain entrenched in legacy processes and outdated organizational hierarchies that impede their ability to rapidly detect and respond to signals from the marketplace.

Enterprises must embrace a more fluid way of working to compete effectively—one that quickly allows for new technologies to be assessed, tested, analyzed, and acted upon. This ‘fail fast, succeed faster’ mentality requires a fundamental shift in work culture and behavior.

Service Management (ITSM)

The solution includes the following products and add ons:

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    Jira Service Desk

    Allow users to request services, place request in the correct queue with the appropriate priority driven by SLAs, and customizable workflows.

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    Jira Core

    Assign task, monitor and report on progress of team’s activities

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    Confluence

    Publish documentation, policies, guidelines, procedures; self serve access.

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    Portfolio for Jira

    Connect strategic goals to development progress in real time.

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    Comala Workflow for Confluence

    Add simple or complex reviews, tasks and approvals processes to Confluence.

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    Mindville Insights

    Keep records of assets and configuration management in a central database that is fully integrated with other tools.

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    eazyBI

    Augment standard Jira reporting with ability to create pivot table reports or explore different chart options and use predefined or custom calculation formulas.

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    Extension for Jira Service Desk

    A variety of features to enhance Jira Service Desk

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    Jira Miscellaneous Workflow Extensions

    Implement sophisticated workflows in Jira

Tools for the future of IT

Quick. Proactive. Iterative. Transforms how IT teams work together to deliver more.

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    IT service and support

    Unlike traditional ITSM tools that are bloated, expensive, and difficult to implement and change, Atlassian products provide a simple but powerful system for managing collaborative IT service and support requests.

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    IT operations

    Atlassian products unite development, operations, and support, on a powerful platform to better detect incidents, alert response teams, and coordinate response efforts to resolve issues faster and keep stakeholders updated.

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    IT applications

    Atlassian products form the backbone of effective, cross-team project planning, organization, and communication, so IT can release earlier, more often, and more iteratively, to deliver value to the business faster.

Expertise

Service Management (ITSM)

Our expertise combined with a suite of Atlassian products, will enable your IT team to quickly implement a modern, flexible approach to ITSM with an ITIL-certified service desk that’s easy to use.

Through interviews with Atlassian customers, Forrester measured massive benefits of switching to Atlassian for ITSM:

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Return on investment (ROI)

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Improved service agent productivity
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Customers stories