solution

customer relationship management

overview

Put the power of AI to work for your sales teams

Historically, the role of a salesperson has been to find new leads, qualify leads, contextually engage with them based on their interest and ability to purchase and take them through the full sales cycle. Thanks to AI and ML, sales teams can not only automate many of their tasks like lead generation and lead qualification but also change the way they sell. AI enables sales teams to sell in real-time through AI-powered chatbots, distinguishes hot and cold leads, provides visibility into deals that are likely to close, and allows sales teams to get ahead of at-risk deals and course-correct actions. In short, AI can help your sales team work better and faster, by automating the mundane tasks and helping you focus on building relationships with customers.

Products

Enables your sales team to work smarter and faster

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    Freshsales

    Keep your sales team in the know about prospects and close deals faster.

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    Freshdesk

    Empower your support team to work together and resolve customer issues faster.

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    Freshchat

    Engage with website visitors and product users for sales and customer success.

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    Freshcaller

    Reimagine your cloud-based phone system for businesses of all sizes across 90+ countries.

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    Freshmarketer

    Intelligent marketing automation to acquire, engage, and retain your customers

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    Freshsuccess

    Prevent churn, increase account expansion, and strengthen customer relationships.

Freddy is your AI-powered sales assistant.

Freddy helps you focus on what matters most—closing deals faster.

  • Prioritize the right leads and remove duplicate records

    Freddy’s intelligent lead scoring system ranks the leads in the system based on their engagement with the business, helping salespeople choose the right leads to chase. Freddy’s data deduplication algorithm also cleans up the duplicate records. It relies not only on exact matches but also adds on a layer of intelligence to find duplicates by misspellings and extra spaces.

  • Freddy for accurate revenue forecasting

    Freddy analyzes and learns from historical sales data, activities, and engagement to deliver deal insights. By offering predictions of the likelihood of success and recommendations on actions to take, Freddy’s deal insights help sales teams make better decisions and close more deals. Freddy auto-assigns a prediction tag to a deal based on the activities performed on the deal.

  • Automation to increase sales velocity

    Freddy helps sales teams sell faster and be more productive by automating repetitive sales tasks. Freddy qualifies leads, assigns them to the right salesperson, and schedules follow-ups based on the salesperson’s availability. As a result, sales teams are able to close deals a whole lot faster.