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Compare Jira Service Desk, Zendesk and Fresh service

Jira Service DeskZendeskFresh service
Pricing
FREE TRIAL
– 7-day trial period for the Cloud
– 30-day trial period for the Server
SMALL TEAMS (Cloud)
– $10/month for 3 agents
– Annual subscriptions may offer a discount that equates to up to 2 months free on an annual basis
GROWING TEAMS (Cloud)
– $20/agent/month (for 4-15 agents)
– More agents will get more reduce cost
– Annual subscriptions may offer a discount that equates to up to 2 months free on an annual basis
SERVER (one time payment)
– Starts at $10 one-time payment (3 agents)
DATA CENTER
– Starts at $12,000/year (50 agents)
– The Server option caters up to more than 250 agents while the -Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website.
FREE TRIAL
– 29 days for the Cloud
ZENDESK SUPPORT
– $5 to $199/agent per month
ZENDESK CHAT LITE
– Free to $59/agent per month
ZENDESK GUIDE
– Free to $29/agent per month
– On Free version – only support Search, preview, and insert articles link into reply
ZENDESK GUIDE ANSWER BOT
– $50 per month
FREE TRIAL
– 21 days for the Cloud
BLOSSOM
– $15/agent/month billed yearly
– $25/agent/month billed monthly
GARDEN
– $45/agent/month billed yearly
– $55/agent/month billed monthly
ESTATE
– $65/agent/month billed yearly
– $75/agent/month billed monthly
FOREST (have Data center)
– $75/agent/month billed yearly
– $89/agent/month billed monthly
The pricing for additional assets:
< 250 assets: $40 per month
< 500 assets: $70 per month
< 750 assets: $100 per month
< 1000 assets: $130 per month
< 2500 assets: $250 per month
20,000+ assets: $1,500 per month
Pricing Model
Free trial
Monthly payment
One-time payment
Annual Subscription
Free trial
Monthly payment
Annual Subscription
Free trial
Monthly payment
Annual Subscription
List of Features
Server available
Customer portal
Portal customization
Announcements
Self-service
Knowledge base (Confluence Integration)
JIRA Software integration
Over 800 out-of-the-box integrations with 3rd party apps
Multi-channel support: email and web.
Service Catalog
Group rules and macros
Time Tracking
Satisfaction Surveys
Multi locale (timezone and languages)
Flexible ticket management with automated workflow
Automatic ticket assignment
Repetitive task automation
Flexible ticket management with automated workflow
Real-time updates, information, and collaboration
ITIL-readed templates
Performance Metrics
API
SLAs (Service Level Agreements)
Multiple SLA Policies
CSAT reporting
Real time report
Incident Management
Problem Management
Change Management
Release Management
Export ticket views to CSV
Custom Mailbox
Single sign-on (SSO)
CMDB
Server available
Customer portal
Portal customization
Flexible ticket management with automated workflow
Self-service
Knowledge base portal and community forums included
Over 100 out-of-the-box integrations with 3rd party app
Multi-channel support: email, web, phone, chat, social media
Mobile support with native iPhone, iPad, and Android apps
Robust reporting and advanced analytics
Multi-brand support with linked accounts
Open API enabling seamless integration into your business
Group rules and macro
Multi-brand support with linked accounts
Screencasting
Unlimited, free “light agents” (Enterprise plan only)
Public and private forums
Full CSS rebranding
Multi locale (timezone and languages)
Export ticket views to CSV
SSO with Twitter, Facebook, Google and SAML
Customer portal
Portal customization
Intelligent Automation Tools
Self-service
CMDB
SLA Management
Scheduler
Agent Collision
Service Catalog
Quản lý hợp đồng
Asset Reporting
Basic Reporting
Advanced Reporting
Enterprise Reporting
Widgets
MSP Plugin
Unlimited Mailboxes
Custom Mailbox
Domain Mapping
IP Whitelisting
Time Tracking
Satisfaction Surveys
Multiple Portal Languages
Multiple SLA Policies
Multiple Business Hours
Customizable Agent Roles
Priority Matrix
Round Robin
1 Free Custom SSL
Integrated Game Mechanics
Languages Supported
EnglishEnglish
Turkish
Dutch
Polish
Swedish
English
Prominent Clients
The Daily Telegraph, Twitter, NASAVodafone, GILT, Shopify, Groupon, Gov. UKAmerican National Bank, Battery Giant, Rubik
We have 874 products that integrate with Jira Service Desk.
Link: https://marketplace.atlassian.com/addons/app/jira-service-desk
Zendesk integrates with the several business systems and applications. It has almost 700 integrations and apps.Fresh service integrates
Available Devices
Windows
Linux
Android
IPhone/IPad
Mac
Web-Based
Windows
Linux
Android
IPhone/IPad
Mac
Web-Based
Windows
Linux
Android
IPhone/IPad
Mac
Web-Based
Company Size
Small Business
Medium Business
Large Enterprises
Small Business
Medium Business
Large Enterprises
Small Business
Medium Business
Large Enterprises
Available Support
Email
Phone
Live Support
Đào tạo
Tickets
Solution partner in Vietnam – Công ty Candylio
Email
Phone
Live Support
Đào tạo
Tickets
Email
Phone
Live Support
Đào tạo
Tickets
Only reseller in Vietnam

VI