Effective starting: January 1, 2020
understand how we use and protect the information that you provide to us.
By submitting details to us, you consent to the collection, use and transfer of your information under the terms of this policy. Should you have any specific queries after
reading this policy, please feel free to contact us for clarification.
We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular web pages that let you know why we are requesting
the information) and tell you if we want to pass the information on to anyone else.
Unless explicitly stated otherwise, we will never pass your information on to any third parties and access to your information is restricted to specific Candylio staff who
may only access it for specific purposes.
If you post or send offensive, inappropriate or objectionable content anywhere on or to this website or our company or otherwise engage in any disruptive behaviour, we
can use whatever information that is available to us to stop such behaviour. This may involve informing relevant third parties such as your employer, school email/Internet provider and law enforcement agencies about the content and your behaviour.
Should you wish to contact us regarding anything within this document you can do
so by submitting an enquiry via email:
Candylio.com uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of
IP Addresses and Server Logs
Our web service stores access logs in the standard formats which include IP addresses.
We use the information to better understand user behaviour on our systems, so that we may improve the experience for all. We also use the information for security and
We monitor search results to ensure that people are finding the information they are looking for quickly and easily and should we identify pages that are giving misleading search results we will amend them to avoid such issues.
Most of our systems continue to operate when cookies are blocked, however some functionality may be reduced. Please refer to your browser’s manual for details on how to block cookies within your client.
Information that we collect from you
When you use our products or services you may be asked to provide certain information about yourself, including your name and contact details. We may also
collect information about your usage, as well as information you provide during such usage. This includes using our websites, products and services, as well as any
correspondence or communication you send.
Users of age 16 and under
If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to this website. Users without this consent are not allowed to provide us with personal information.
Use of your information
Use of your information will vary depending on how your information was tracked. For example, if you send us an email we will use your information to reply to your message. In other cases, we may use your information to enable us to provide you with access to some or all parts of our site. We may also use and analyse the information we collect (for example page rankings and emails) so that we can administer, support, improve and develop our business.
We collect information to process your order, manage your account, and, if you agree, to contact you for your views on our products and services and to notify you occasionally about important changes or developments to the site or our products and services.
Disclosure of your information
The information you provide to us will be held on our computers and may be accessed by or given to our staff. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Clients who purchase goods or services from Candylio may be referenced in promotional material. Should you not want to be listed, please contact us. Individuals will never be added to the list.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Access by your company administrator
You should be aware that the administrator of your Products and Services at your company may be able to:
access information in and about your account; disclose, restrict, or access information that you have provided or that is made available to you when using your account, and; control how your account may be accessed or deleted.
If you are using our Host service, Candylio will have access to your Atlassian Product license key and in some cases an administrative login to your account. Access to this information is strictly controlled and will only be used for specific support services such as the initial configuration of your Builder account, routine maintenance such as backups and changes to server configuration and also any bespoke content production or alterations we make upon your request.
In addition, Atlassian will have to retain a copy of your contact details and license key of the Atlassian Products for their own records, along with any correspondence
you may have with them directly.
From time to time you may need to contact Candylio and, likewise, we may need to contact you. During such communications contact details are generally transferred
(either manually or automatically) between both parties.
When you contact Candylio
There are numerous ways to contact us, each of them is listed below.
If you telephone us, our itemised billing will contain a record of your telephone number, the date and time on which you called, the duration of your call and the
recipient of your call.
From time to time, telephone calls may be recorded to help us monitor and improve our service to clients.
Most telephone companies provide a dialing prefix that will hide your telephone number should you wish your calls to be more anonymous. For further information, please contact your telephone company.
When you send us an email, it will contain your email address and a list of all servers which the email has passed through to get to our email server.
We now provide online email forms on our website (see Contact section for relevant forms) so that you can insert email messages directly in to our key departments. Note, however, that any replies we send and your subsequent correspondence will still be transferred as normal email.
In some cases, we may keep email messages for two years or more, but will usually delete them should you cease to be our customer.
We make extensive use of our online support system to manage emails regarding general enquiries, sales enquiries and support enquiries. This system allows you to log in and view all emails from your email address.
Online Support Website
When you add a support request (and any subsequent posts to it) to our online support site, your request will be stored against your email address. You will also receive email notifications when adding your support request as well as any replies made to that request.
Note: Due to problems with Spam, notifications are only sent for support requests at present.
You can view sample form stored against your email address at the bottom of our homepage
When we contact you
Should we contact you (usually as a result of you contacting us first), it may be via post, telephone as well as by e-mail or SMS messaging. If you do not want us to contact you, or would prefer to only be contacted in a specific manner, please contact us.
Note: We have a strong preference for email communications and will only resort to using other alternatives should emails not get through to you.
When we send you emails, both will be stored on our email server until manually deleted.
If we contact you by telephone, our call logs will show your phone number, call duration and date and time. For legal reasons, we’re unable to delete this information.
If we send correspondence via post, there will usually be a document stored on our computer that was used to print the correspondence.
Page Tracking, Comments and Ratings
This website temporarily records the pages you visit so that you can quickly revisit them. Candylio do not have access to this information and it is automatically deleted within 1 hour of your last access to this server.
Should any pages on this site allow posting of comments, your username will be associated with any comments (except in areas where anonymous comments are permitted you post and displayed alongside those comments to anyone who has access to see them).
We may make certain software available for download on this website or link to software on other, third party websites. This software may be created by Candylio orby third party vendors. The software may be programmed to access our servers and/or third party servers in order for the software to operate and in order to check for program upgrades or enhancements. From time to time, new files may be added to your computer in order to upgrade the software or add new functionality to it. These changes may occur without notice to you. If at any time you wish to uninstall the software program, you may do so by following the instructions that accompany
the software. Use of the software will be governed by a separate license agreement.
Securing the Transmission and Storage of Information
Candylio is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information.
In particular, we use all reasonable endeavours to ensure that appropriate security measures are in place to protect your Personal Data. We apply the security
measures foreseen in the applicable regulations as well as our own technical and organizational security measures including policy, governance, procedures, responsibilities, risk assessment; network and subprocessor security.
Unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of your Personal Data transmitted through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent
We treat the information you provide to us, including the Files, as confidential information; it is, accordingly, subject to our company’s security procedures and corporate policies regarding protection and use of confidential information. After personally identifiable information reaches Atlassian, it is stored on a server with physical and electronic security features as customary in the industry, including utilization of login/password procedures and electronic firewalls designed to block unauthorized access from outside of Atlassian. Because laws applicable to personal information vary by country, our offices or other business operations may put in place additional measures that vary depending on the applicable legal requirements.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information
with anyone. If you are sharing a computer with anyone you should always log out before leaving any site or service to protect access to your information from
Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish
to do this, please contact us.
We want to make sure your personal information is correct and up to date. You may ask us to correct or remove information you think is inaccurate.